Booking Inquiry Help
If you submitted a booking inquiry through 960Maldives.com or need information about how booking inquiries, rates, confirmations, changes, or cancellations work, please visit our Booking Information.
960Maldives.com helps travelers discover accommodation and may forward booking inquiries to verified property contacts where this feature is available.
Unless clearly stated otherwise, 960Maldives.com does not confirm bookings, process payments, manage reservations, approve cancellations, or decide refunds.
If you need help identifying an inquiry that you submitted through 960Maldives.com, you may also contact our support team.
Property Owners & Authorized Representatives
List a New Property
If your property does not currently have a page on 960Maldives.com, use our List / Claim Your Property page and select “List a New Property.”
Your submission will be reviewed before publication.
Claim an Existing Property
If your property already appears on 960Maldives.com, use the same page and select “Claim an Existing Property.”
We may ask you to verify your identity, role, and authority to represent the property before approving the claim or connecting the property to a member account.
Already Verified? Update Your Property
After your new listing or property claim has been approved and your property has been connected to an authorized representative, future corrections and updates should be submitted through your approved property owner member account.
Verified representatives may submit updates such as:
- Property information corrections
- Updated descriptions
- Room, villa, suite, or cabin information
- Facilities and amenities
- Official photos and media
- Rates and rate sheets
- Meal-plan information
- Transfer details
- Policies and guest information
- Booking inquiry contact details
- Official brochures, menus, or fact sheets
- Replacement of existing property content
All submitted changes remain pending until reviewed by the 960Maldives.com team.
If you need assistance with your verified property, member account, or property update process, contact our listing team:
Copyright Content Concerns
If you own or are authorized to represent specific copyrighted material displayed on 960Maldives.com and believe it should be reviewed, removed, replaced, corrected, or appropriately credited, contact:
Copyright concerns may involve:
- Photographs
- Written descriptions
- Videos
- Illustrations
- Maps
- Floor plans
- Brochures
- Documents
- Logos
- Other protected creative material
You do not need to claim the entire property listing before reporting a specific copyright concern.
When contacting us, please identify the relevant page and content clearly and provide information showing your ownership, licence, or authority where applicable.
A copyright content request concerns specific material and is different from requesting removal of an entire property listing.
Property Listing Removal
If you are a property owner, manager, management company, or another authorized representative and want an entire property listing removed from 960Maldives.com, please use our dedicated Property Listing Removal Request page.
This process is separate from correcting information or removing individual content.
We may require proof that you are authorized to request removal of the property listing.
Content & Listing Questions
For information about how property listings, submitted materials, corrections, editorial review, copyright content, and property updates are handled, please read our Content & Listing Guidelines.
Website or Form Issues
If you experience a technical problem while using 960Maldives.com, please contact us.
Examples include:
- A page not loading correctly
- Broken links
- Form submission problems
- Problems uploading files
- Login or member-area issues
- Display problems
- Incorrect website functionality
- Other technical errors
When reporting a problem, please provide where possible:
- Page URL
- Device type
- Browser name
- Screenshot
- Short description of what happened
- Any error message displayed
Please do not send passwords, payment-card information, bank details, or other unnecessary sensitive personal information.
Partnership & Business Inquiries
For partnership, collaboration, advertising, promotional opportunities, tourism business cooperation, or other commercial inquiries, please visit our Partnership page.
General Questions
If your request does not match one of the categories above, please use our general contact page.
Our team can help direct your inquiry to the appropriate area.
Before Contacting Us
Providing clear information helps us understand and review your request.
Where relevant, please include:
- Your full name
- Email address
- Property name
- 960Maldives.com page URL
- Your relationship to the property or content
- Booking inquiry details, if applicable
- Description of the issue or request
- Screenshots or supporting documents, if applicable
For property listing and property owner matters, you may contact our listing team directly at:
Please do not send passwords, payment-card information, bank account details, or other unnecessary sensitive personal information.