Property Owner Support

960Maldives.com provides support for Maldives accommodation owners, managers, management companies, reservation teams, sales and marketing teams, and other authorized property representatives. Whether you want to add your property to 960Maldives.com, claim an existing property page, access your verified property account, or submit future property updates, this page explains the appropriate process.

Start With Your Property Status

The correct process depends on whether your property is already listed on 960Maldives.com and whether it has already been verified.

Your Property Is Not Listed

If your property does not currently have a page on 960Maldives.com, submit a List a New Property request.

List a New Property

Your Property Is Already Listed

If your property already has a page on 960Maldives.com but has not yet been connected to you or your organization, submit a Claim an Existing Property request.

Claim Your Property

Your Property Is Already Verified

If your property has been verified and connected to an approved member account, use the Property Owner Member Area to submit corrections and future updates.

Property Owner Login

List a New Property

960Maldives.com offers a free property listing opportunity for eligible Maldives accommodation providers.

If your property is not currently listed, an authorized representative may submit it for review.

Depending on the property type, you may provide information such as:

  • Property name and type
  • Island, atoll, and location
  • Official website and social media
  • Property description
  • Contact information
  • Reservation or booking inquiry email
  • Facilities and amenities
  • Dining and experiences
  • Transfer information
  • Meal plans
  • Policies and guest information
  • Official photos and media
  • Room, villa, suite, or cabin information
  • Rates and validity periods
  • Supporting authorization information

All new property submissions are reviewed before publication.

Submitting a property does not guarantee immediate approval or publication.

List a New Property

Claim an Existing Property

If your property already appears on 960Maldives.com, please do not submit it again as a new property.

Instead, select Claim an Existing Property so we can verify your relationship with the property.

A claim may be submitted by an authorized representative such as:

  • Property owner
  • General manager
  • Property manager
  • Reservation representative
  • Sales or marketing representative
  • Management company
  • Official brand representative
  • Other authorized representative

After verification, we may connect the property to an approved member account.

Claim Your Property

Property Verification

Verification helps protect property information from unauthorized claims or changes.

We may ask you to provide information confirming:

  • Your identity
  • Your role or position
  • Your relationship with the property
  • Your company or management organization
  • Your authority to act for the property
  • The property's official contact information

Supporting verification may include:

  • Communication from an official property email address
  • Official property website
  • Staff identification or business card
  • Authorization letter
  • Management company confirmation
  • Property owner confirmation
  • Other reasonable supporting documentation

Please do not send passwords, payment-card information, online banking details, or unnecessary sensitive personal information.

After Your Property Is Verified

Once a new property listing or existing-property claim has been approved, we may connect the property to an authorized member account.

This creates the ongoing property-management workflow.

Verified representatives may then submit requests to:

  • Correct inaccurate information
  • Update outdated property details
  • Replace property descriptions
  • Update facilities and amenities
  • Update dining or experience information
  • Update transfer information
  • Update meal plans
  • Update policies
  • Update room, villa, suite, or cabin information
  • Submit new rates or rate sheets
  • Upload official photographs
  • Submit brochures, menus, fact sheets, or other documents
  • Replace outdated property content
  • Update booking inquiry contact information

These ongoing changes should normally be submitted after verification, rather than through a new List / Claim request.

Property Owner Member Area

Verified property representatives may receive access to a dedicated Property Owner Member Area.

The member area is designed to make it easier to review property information and submit future changes.

Depending on the features available to your account, you may be able to:

  • View your assigned property
  • Review existing property information
  • Submit corrections
  • Submit updated property information
  • Update room, villa, suite, or cabin details
  • Submit updated facilities and amenities
  • Submit rate information
  • Upload official photos and materials
  • Request replacement of existing property content
  • Update approved booking inquiry information

You can only access properties that have been verified and assigned to your account.

Property Owner Login

Corrections & Property Updates

After verification, you may submit corrections when information on your property page is inaccurate, incomplete, outdated, or no longer applicable.

Corrections may include:

  • Property name
  • Property type
  • Island or atoll
  • Location or address
  • Website
  • Social media
  • Property description
  • Contact information
  • Room or villa information
  • Maximum occupancy
  • Bed configuration
  • Facilities and amenities
  • Dining
  • Experiences
  • Meal plans
  • Transfers
  • Policies
  • Rates
  • Booking inquiry details

Please clearly identify the existing information that needs to be changed and provide the correct replacement information.

Official supporting information is helpful where available.

Official Photos, Documents & Materials

Verified property representatives may submit official materials for review.

These may include:

  • Property photographs
  • Room or villa photographs
  • Logos
  • Brochures
  • Fact sheets
  • Rate sheets
  • Menus
  • Videos
  • Maps
  • Floor plans
  • Property policies
  • Other official materials

Only submit content that you own or have sufficient authority or permission to provide.

By submitting materials, you confirm that you are authorized to provide them for use in connection with the relevant property listing and related 960Maldives.com presentation.

Ownership of submitted copyrighted material remains with its respective owner or rights holder.

Content Replacement

If existing property content is outdated or should be replaced with official material, a verified property representative may submit replacement content through the member area or as directed by our listing team.

Examples include:

  • Replacing outdated property photos
  • Replacing old room or villa photos
  • Replacing an outdated property description
  • Updating a logo
  • Replacing brochures or fact sheets
  • Updating menus
  • Updating rate sheets
  • Replacing maps or floor plans
  • Updating policies or guest information

Please identify what should be replaced and provide the official replacement material.

Submitted content may be edited, resized, cropped, formatted, shortened, or adapted to match the editorial and presentation standards of 960Maldives.com.

Rates & Offers

Verified property representatives may submit current rate information for review.

Where applicable, please provide:

  • Room, villa, suite, or cabin type
  • Currency
  • Rate amount
  • Validity dates
  • Meal plan
  • Occupancy conditions
  • Taxes and service charges
  • Transfer charges
  • Extra-person or child charges
  • Minimum-stay requirements
  • Promotion conditions
  • Important booking terms

Rates published on 960Maldives.com may be displayed as reference, indicative, seasonal, promotional, or starting rates.

Travelers should confirm current availability, final rates, inclusions, charges, and booking conditions with the property before confirming a reservation.

Booking Inquiry Contact Information

960Maldives.com may allow travelers to submit booking inquiries from participating property pages.

After your property and its booking contact have been verified, inquiries may be directed to your registered reservation or booking email address.

Verified property representatives should make sure that this email address:

  • Is controlled by the property or authorized booking team
  • Is regularly monitored
  • Is appropriate for traveler booking inquiries
  • Remains current

If the booking inquiry email changes, submit an update through the Property Owner Member Area or contact our listing team.

The property remains responsible for responding to travelers and confirming:

  • Availability
  • Final rates
  • Taxes and charges
  • Inclusions
  • Transfers
  • Payment requirements
  • Booking conditions
  • Cancellation policies
  • Reservation confirmation

960Maldives.com does not automatically confirm accommodation reservations on behalf of properties.

Updates Are Reviewed Before Publication

Changes submitted through the Property Owner Member Area do not automatically modify the live property page.

All submitted updates remain pending until reviewed by the 960Maldives.com team.

During review, we may:

  • Compare submitted information with the existing listing
  • Verify the source or authorization
  • Request clarification
  • Request supporting documentation
  • Edit or format content
  • Approve the complete request
  • Approve part of the request
  • Reject unsupported information
  • Retain existing information where appropriate

This review process helps maintain consistent and reliable property information across 960Maldives.com.

Editorial Review

960Maldives.com maintains editorial control over the information displayed on the platform.

Submitted information may be:

  • Reviewed
  • Verified
  • Edited
  • Rewritten
  • Shortened
  • Reformatted
  • Reorganized
  • Resized
  • Cropped
  • Clarified
  • Approved
  • Partially approved
  • Rejected

Promotional, exaggerated, repetitive, unclear, inconsistent, or unverifiable statements may be revised or omitted.

Property verification or member-area access does not provide unrestricted publishing control over the live website.

Copyright Content Concerns

Copyright concerns relating to specific content are separate from routine property updates.

If you own or are authorized to represent copyrighted material displayed on 960Maldives.com and believe that specific content should be reviewed, removed, replaced, corrected, or appropriately credited, contact:

listings@960maldives.com

Copyright concerns may involve:

  • Photographs
  • Written descriptions
  • Videos
  • Illustrations
  • Maps
  • Floor plans
  • Brochures
  • Documents
  • Logos
  • Other protected creative material

A copyright owner or authorized rights holder does not need to claim the complete property listing before reporting specific copyrighted material.

When contacting us, please identify the relevant content and provide information supporting your ownership, licence, or authority where applicable.

Full Property Listing Removal

If you want the entire property listing removed from 960Maldives.com, do not submit it as a routine member-area correction or content update.

Use our dedicated Property Listing Removal Request page.

We may need to verify your identity, relationship with the property, and authority to request removal of the complete listing.

Property Listing Removal Request

Need Help With Your Property Account?

If your property has already been verified and you need assistance with:

  • Member-area access
  • Property assignment
  • Login problems
  • Submitting an update
  • Uploading photos or documents
  • Booking inquiry email changes
  • Verification questions
  • Another property-owner issue

contact our listing team:

listings@960maldives.com

When contacting us, please include where relevant:

  • Property name
  • 960Maldives.com property page URL
  • Your full name
  • Your position
  • Company or management name
  • Account email address
  • Description of the issue
  • Screenshot, if useful

Property Owner Resources

List or Claim Your Property

For a new property or an existing property that has not yet been verified:

List / Claim Your Property

Property Owner Member Area

For verified properties and ongoing updates:

Property Owner Login

Content & Listing Guidelines

Read how property information, submitted materials, editorial review, copyright concerns, and listing updates are handled.

Content & Listing Guidelines

Property Listing Removal

For removal of an entire property page:

Property Listing Removal Request

General Support

For other website or support questions:

960Maldives Support

Contact the Listing Team

For general inquiries unrelated to property management, please use our main Contact or Support pages.

For property listing, claiming, verification, member-area, property-update, or copyright-content assistance, press button below.