FAQ / Help Center
Find quick answers to common questions about 960Maldives.com, booking inquiries, property listings, property claims, verified property updates, content concerns, listing removal, and website support.
For more detailed assistance, visit our Support page.
General Questions
What is 960Maldives?
960Maldives.com is a Maldives accommodation and travel information platform designed to help travelers discover places to stay and useful travel information across the Maldives.
The platform may feature resorts, hotels, guesthouses, homestays, villas, apartments, liveaboards, local island stays, and other eligible accommodation options.
Does 960Maldives own or operate the properties listed?
No, unless clearly stated otherwise.
Properties displayed on 960Maldives.com are independently owned or operated by their respective owners, management companies, brands, or accommodation providers.
960Maldives.com provides accommodation information and discovery services but does not become the owner or operator of a property simply because it appears on the platform.
What types of properties can appear on 960Maldives?
960Maldives.com may feature:
- Resorts
- Hotels
- Guesthouses
- Homestays
- Villas
- Apartments
- Liveaboards
- Local island accommodation
- Marinas
- Other eligible Maldives accommodation and travel properties
Is every property listing verified by the property?
Not necessarily.
Some property pages may initially be prepared as preliminary listings using publicly available factual information, official property sources, public tourism information, online travel sources, and editorial research.
Property owners and authorized representatives can claim an existing property listing and complete verification with 960Maldives.com.
Booking and Inquiry Questions
Can I book directly through 960Maldives?
960Maldives.com may allow travelers to submit a booking inquiry where this feature is available.
Submitting an inquiry does not automatically:
- Confirm a reservation
- Reserve a room or villa
- Guarantee availability
- Confirm the final rate
- Confirm payment arrangements
- Guarantee a response from the property
The property or its authorized booking representative is responsible for confirming the reservation.
Does 960Maldives confirm availability or final rates?
No.
Rates and availability can change according to travel dates, season, room or villa type, occupancy, meal plan, taxes, service charges, transfers, promotions, minimum stays, and property policies.
Travelers should confirm current availability, final rates, inclusions, taxes, charges, and booking conditions with the property or authorized booking provider before making a reservation or payment.
Does 960Maldives process payments?
Unless clearly stated for a particular service, 960Maldives.com does not process accommodation payments, collect property deposits, confirm reservations, manage bookings, or decide refunds.
Travelers should only make payments through official or trusted payment methods provided by the property or authorized booking provider.
How do I change or cancel a confirmed booking?
Contact the property, resort, hotel, guesthouse, liveaboard, travel agent, booking website, or other provider that confirmed your reservation.
960Maldives.com does not control a property's:
- Cancellation policy
- Refund decision
- Payment processing
- Date changes
- Room changes
- Transfer changes
- Other reservation amendments
I submitted a booking inquiry through 960Maldives. What happens next?
Where booking inquiry functionality is available, your inquiry may be directed to the property's confirmed reservation or booking contact.
The property is responsible for responding and confirming availability, rates, booking conditions, and reservation details.
If you need assistance identifying an inquiry you submitted through 960Maldives.com, contact our support team and provide:
- Your name
- Email address used for the inquiry
- Property name
- Travel dates
- Date the inquiry was submitted
- Short description of your request
Property Owner Questions
My property is not on 960Maldives. How can I list it?
Use the List / Claim Your Property page and select:
List a New Property
Complete the requested property information and submit the form for review.
New property submissions are reviewed before publication.
Is listing a property free?
960Maldives.com currently provides a free property listing opportunity for eligible Maldives accommodation providers.
Submission does not guarantee publication, and all listings remain subject to review and the Content & Listing Guidelines.
What information can I submit for a new property?
Depending on the property type, you may be able to submit:
- Property information
- Location and transfer details
- Contact information
- Booking inquiry email
- Property description
- Facilities and amenities
- Photos and media
- Dining and experiences
- Policies
- Meal plans
- Room, villa, suite, or cabin information
- Rates and validity periods
- Supporting verification information
Are new property listings published automatically?
No.
All new property submissions are reviewed before publication.
Our team may verify, edit, format, clarify, approve, partially approve, or reject submitted information before it appears on 960Maldives.com.
Claiming an Existing Property
My property is already listed. What should I do?
Do not submit it as a new property.
Use the List / Claim Your Property page and select: Claim an Existing Property
This allows us to verify that you are authorized to represent the property.
Who can claim a property?
A claim may be submitted by an authorized representative such as:
- Property owner
- General manager
- Property manager
- Reservation representative
- Sales or marketing representative
- Management company
- Official brand representative
- Other authorized property representative
What verification may be required?
We may request information such as:
- Official property email confirmation
- Property website
- Your position or relationship to the property
- Staff identification or business card
- Authorization letter
- Confirmation from the owner or management company
- Other supporting documentation
Please do not send unnecessary sensitive information such as passwords, payment-card information, or bank details.
Does claiming a property immediately change the listing?
No.
A property claim verifies the relationship between an authorized representative and the property.
Published information is not automatically changed simply because a claim has been submitted or approved.
Property Updates & Corrections
How can I correct information on my property page?
Corrections and routine property updates are handled after your new listing or existing property claim has been verified.
Once your property has been approved and connected to an authorized representative, you may submit corrections and future updates through the approved property owner member area or as directed by our listing team.
What information can a verified property representative update?
Verified representatives may submit updates including:
- Property descriptions
- Contact information
- Website and social links
- Room, villa, suite, or cabin details
- Facilities and amenities
- Photos and media
- Meal plans
- Transfer information
- Rates and rate sheets
- Policies
- Dining and experiences
- Booking inquiry details
- Official brochures or fact sheets
- Replacement property content
Are property updates published automatically?
No.
All corrections and property updates remain pending until reviewed by the 960Maldives.com team.
The team may approve, edit, format, partially approve, reject, or request clarification before updating the live property page.
Can I submit official photos and property materials?
Yes, after your property or representative status has been verified.
You may submit authorized materials such as:
- Property photographs
- Room or villa photographs
- Logos
- Brochures
- Fact sheets
- Rate sheets
- Menus
- Videos
- Maps
- Floor plans
- Other official property materials
You should only submit material that you own or have sufficient permission or authority to provide.
Property Owner Member Area
What is the Property Owner Member Area?
The Property Owner Member Area is intended for verified property representatives.
Once a property and its representative have been approved, the property may be connected to an authorized member account.
What can I do through the member area?
Depending on the available features, verified representatives may be able to:
- View their assigned property
- Review published property information
- Submit corrections
- Submit updated property information
- Update room, villa, suite, or cabin details
- Submit rates
- Submit photos and official materials
- Request content replacement
- Update approved booking inquiry information
All submitted changes remain subject to review before publication.
Can I edit the live property page directly?
No.
The member area is intended to allow verified representatives to submit update requests, not to publish changes directly to the live website.
Copyright & Content Questions
I own a photo or other content displayed on 960Maldives. What should I do if I have a concern?
If you own or are authorized to represent specific copyrighted material displayed on 960Maldives.com, contact:
Please identify:
- Your name and contact information
- The relevant 960Maldives.com page
- The content concerned
- Your relationship to the material
- Source of the original material
- Supporting proof of ownership, licence, or authorization
- What action you are requesting
Do I need to claim the property before reporting copyrighted content?
No.
A copyright owner or authorized rights holder may report specific copyrighted material without claiming the complete property listing.
What can I request regarding copyrighted content?
Depending on the circumstances, you may request review of:
Removal
Replacement
Correction
Attribution
Credit
Authorization or source
Each request is reviewed individually.
Does 960Maldives own property photos, logos, brands, or trademarks?
960Maldives.com does not claim ownership of third-party property brands, trademarks, logos, official photographs, copyrighted descriptions, or other third-party materials.
Such rights remain with their respective owners or rights holders.
Property Listing Removal
How can I request removal of an entire property listing?
If you are the property owner, manager, management company, or another authorized representative and want the entire property listing removed, use the dedicated Property Listing Removal Request page.
Is listing removal the same as correcting or removing individual content?
No.
A property listing removal request concerns the complete property page.
A correction, photograph replacement, description update, copyright concern, or removal of individual content does not normally require removal of the entire listing.
Will a listing be removed immediately after I submit a request?
No.
We may need to verify your identity, relationship to the property, and authority to request removal before taking action.
Content & Listing Guidelines
Where can I learn how property content is reviewed?
Please read our Content & Listing Guidelines for information about:
- Preliminary listings
- New property submissions
- Property claims
- Verification
- Property updates
- Content replacement
- Copyright
- Rates
- Editorial review
- Listing removal
Website & Technical Support
I found a website error. What should I do?
If you find a broken link, incorrect page, form problem, login issue, display error, or other technical problem, please contact us.
Where possible, include:
- Page URL
- Device type
- Browser
- Screenshot
- Error message
- Short description of what happened
I am having trouble submitting the List / Claim form. What should I do?
Contact our listing team at:
Please include your property name, request type, and a short description or screenshot of the problem.
Do not send passwords or unnecessary sensitive information.
Support & Contact
Where should I go for general help?
Visit our Support page to find the appropriate contact or process for booking inquiries, property listings, claims, property updates, copyright matters, listing removal, partnerships, and technical support.
Visit Support
How do I contact 960Maldives?
For general questions and website support, use our Contact page.
For property listing, claim, verified property update, or copyright-related matters: