How Booking Inquiries Work
Where the booking inquiry feature is available on a property page, you may submit your travel requirements through 960Maldives.com.
Your inquiry may include information such as:
- Travel dates
- Number of guests
- Preferred room or villa
- Meal-plan preferences
- Special requests
- Contact details
- Other information relevant to your stay
After submission, the inquiry may be forwarded to the property's verified or registered reservation contact.
The property or its authorized booking representative is then responsible for responding to you and confirming availability, rates, booking conditions, and reservation details.
Submitting an inquiry does not:
- Confirm a booking
- Reserve a room, villa, suite, or cabin
- Guarantee availability
- Confirm a final rate
- Guarantee a property response
- Create a payment obligation
- Guarantee acceptance of a special request
Verified Property Booking Contacts
960Maldives.com may direct booking inquiries to a property's registered reservation or booking email after the property contact has been confirmed or verified.
This helps reduce the risk of inquiries being directed to outdated or incorrect contact information.
However, 960Maldives.com cannot guarantee that:
- An email address remains continuously monitored
- A property will respond within a particular time
- The property will accept the inquiry
- The requested accommodation will remain available
- The rate displayed on 960Maldives.com will be the final booking rate
Properties remain responsible for their own reservation communication and booking arrangements.
Booking Confirmation
A booking should only be considered confirmed when you receive clear confirmation from the property or authorized booking provider handling your reservation.
Unless specifically stated otherwise, 960Maldives.com does not:
- Confirm accommodation bookings
- Hold rooms or villas
- Allocate accommodation
- Guarantee availability
- Confirm final rates
- Collect accommodation payments
- Manage property reservations
- Issue property booking confirmations
- Approve booking amendments
- Approve cancellations
- Decide refunds
Always review the confirmation provided by the property or booking provider before making travel arrangements.
Rates & Availability
Rates displayed on 960Maldives.com may include:
- Starting rates
- Reference rates
- Indicative rates
- Seasonal rates
- Promotional rates
- Publicly available rate references
- Rates submitted by a verified property representative
Displayed rates are intended to help travelers understand approximate accommodation pricing and compare options.
The final price may differ depending on:
- Travel dates
- Season
- Room, villa, suite, or cabin type
- Number and age of guests
- Meal plan
- Length of stay
- Promotions
- Minimum-stay requirements
- Taxes and service charges
- Transfer charges
- Extra-person charges
- Child policies
- Availability
- Property-specific booking conditions
960Maldives.com does not guarantee that every displayed rate remains current or available.
Always confirm the final total price and inclusions with the property or authorized booking provider before making a payment or confirming your reservation.
What to Check Before Confirming
Before accepting a booking offer or making a payment, check the complete reservation details carefully.
Important information may include:
- Property name
- Travel dates
- Number of nights
- Room, villa, suite, or cabin type
- Number of guests
- Final total price
- Currency
- Taxes
- Service charges
- Meal-plan inclusions
- Transfer type
- Transfer charges
- Child charges
- Extra-person charges
- Check-in and check-out times
- Deposit requirements
- Payment deadline
- Cancellation policy
- Refund conditions
- No-show policy
- Minimum-stay requirements
- Special-request confirmation
- Any important property-specific conditions
For Maldives properties in particular, transfer arrangements can form an important part of the booking, so make sure you understand whether transfers are included or charged separately.
Transfers
Depending on the property and location, transfers may involve:
- Speedboat
- SeaplaneDomestic flight
- Domestic flight combined with speedboat
- Ferry
- Road transfer
- Another property-arranged transfer
Transfer schedules, prices, baggage limits, operating times, waiting periods, and conditions may change.
Always confirm your transfer arrangements with the property before travel, particularly when international flight arrival or departure times are involved.
Payments
Unless clearly stated otherwise for a particular service, accommodation payments are not processed by 960Maldives.com.
Payment instructions should come from the property or authorized booking provider handling your reservation.
Before making a payment:
- Confirm who you are paying
- Check that the booking details are correct
- Confirm the total amount and currency
- Review cancellation and refund terms
- Verify the payment method
- Keep payment receipts and booking correspondence
Do not send payment-card details, online banking passwords, verification codes, or other sensitive financial information through ordinary email or general contact forms.
If you receive payment instructions that appear unusual or inconsistent with your booking communication, verify them directly with the property before sending money.
Changes to a Booking
If your booking has already been confirmed and you need to change:
- Travel dates
- Number of guests
- Room or villa type
- Meal plan
- Transfers
- Guest names
- Special requests
- Other reservation details
contact the property or booking provider that confirmed your reservation.
Any amendment is subject to that provider's availability, policies, rates, and conditions.
960Maldives.com cannot approve or guarantee booking changes on behalf of a property.
Cancelling a Booking
To cancel a confirmed reservation, contact the property or booking provider that issued your booking confirmation.
Cancellation conditions may vary according to:
- Property
- Rate plan
- Promotion
- Travel dates
- Season
- Length of stay
- Payment terms
- Time remaining before arrival
- Other booking conditions
960Maldives.com does not determine cancellation charges, approve refunds, or override the property's cancellation policy.
Refunds
Refund eligibility and processing are determined by the property or booking provider that accepted your reservation and payment.
If you are waiting for a refund, contact that provider directly and refer to:
- Booking confirmation number
- Guest name
- Payment reference
- Cancellation confirmation
- Amount paid
- Applicable cancellation conditions
960Maldives.com does not control the timing or outcome of refunds processed by independent properties or booking providers.
If You Submitted an Inquiry Through 960Maldives
If you submitted a booking inquiry through 960Maldives.com and need help identifying or checking the inquiry information available to us, please contact our support team.
Where possible, include:
- Your full name
- Email address used for the inquiry
- Property name
- Travel dates
- Date the inquiry was submitted
- Short description of your inquiry
Where records are available, we may help identify the inquiry or explain the next appropriate step.
However, we cannot confirm on behalf of the property whether the inquiry was accepted, whether accommodation remains available, or whether a reservation has been confirmed.
No Response From a Property
If you submitted an inquiry and have not received a response, please allow the property reasonable time to review your request.
Response times can vary depending on the property, season, working hours, availability, and volume of inquiries.
If the inquiry was submitted through 960Maldives.com and you believe there may be a technical or delivery issue, you may contact our support team with the inquiry details.
We may be able to review the information available to us, but we cannot guarantee a response from the property.
Accuracy of Property Information
960Maldives.com aims to provide useful and clearly presented accommodation information, but property details may change.
Information that may change includes:
- Rates
- Availability
- Room or villa details
- Facilities
- Amenities
- Restaurants
- Activities
- Transfers
- Meal plans
- Policies
- Promotions
- Opening or renovation information
Travelers should confirm important information with the property or authorized booking provider before making a reservation, payment, or significant travel decision.
Important Booking Safety
Before making any payment or providing sensitive information:
- Confirm that you are communicating with the correct property or authorized booking provider
- Carefully check payment instructions
- Verify unexpected changes to bank or payment details
- Keep copies of booking confirmations and receipts
- Do not share passwords or verification codes
- Contact the property through an independently verified channel if something appears suspicious
960Maldives.com will never need your online banking password or security verification code to help identify a booking inquiry.